Refund & Cancellation Policy

Orbitesite provides digital and service-based work (website creation, online store setup, optimization, and maintenance). Because each project is customized, our refund rules are different from physical products.

1. Service Nature

  • All services provided by Orbitesite are custom digital services.

  • No physical products are shipped.

2. Cancellations Before Work Begins

  • If you cancel your order before we start working on your project, you may request a full refund.

  • Work is considered “started” once we have:

    • scheduled your project, and

    • begun design, planning, or technical setup.

3. Cancellations After Work Has Started

  • If you cancel after work has started but before delivery of the first draft, we may offer a partial refund, minus the value of work already completed.

  • Once a first version or draft has been delivered, refunds are no longer guaranteed and will be evaluated case by case.

4. Completed Projects

  • Once a project is completed and approved by you (for example, when the website is launched or final files are handed over), no refunds are available.

  • If technical issues occur due to our work, we will correct them at no additional cost within a reasonable period.

5. Ongoing Maintenance Plans

  • For monthly maintenance or support plans, you may cancel at any time.

  • The cancellation will apply to the next billing period. The current paid period is non-refundable.

6. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us at:
📧 contact@orbitesite.com
Include your name, project name, date of purchase, and a short explanation.

We will review your request and reply within 5 business days.

4. Terms of Service

Title: Terms of Service

Last updated: updatedateupdate date

Please read these Terms of Service carefully before ordering any services from Orbitesite.

By using our website and/or purchasing our services, you agree to these Terms.

1. Company Information

Orbitesite is operated by:
Owner: Léandre BUTON
Address: 1 Bis Rue Mercoeur, 44000 Nantes, France
Email: contact@orbitesite.com

2. Services

Orbitesite provides digital services including, but not limited to:

  • Website design and setup

  • Online store creation

  • Website speed optimization

  • Website maintenance and security

Each service is described on the relevant product or service page.

3. Orders & Payments

  • All prices are shown in the currency indicated on the website and may include or exclude taxes depending on your location.

  • Payment is required in advance unless otherwise agreed in writing.

  • Orders are confirmed once payment has been successfully processed.

4. Client Responsibilities

You agree to:

  • Provide accurate and complete information needed to complete your project (text, images, access details, etc.).

  • Ensure you have the rights to any content you provide (logos, images, text, etc.).

  • Review and approve drafts or provide feedback within a reasonable time so the project can move forward.

You remain responsible for all content published on your website.

5. Delivery & Timelines

  • Estimated delivery times are indicated on each service page or agreed in writing.

  • Timelines may change if:

    • information from you is delayed, or

    • new requirements are added during the project.

  • We will keep you informed of any significant changes to the schedule.

6. Revisions

  • Unless otherwise specified, services include one round of reasonable revisions to adjust design or content.

  • Major changes or new features not originally included in the order may require an additional quote.

7. Intellectual Property

  • Once full payment has been received, you receive the rights to use the final website or deliverables for your business.

  • Orbitesite reserves the right to display non-confidential work in our portfolio or marketing materials, unless you request otherwise in writing.

8. Limitation of Liability

  • Orbitesite will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or services.

  • We are not responsible for losses caused by third-party providers such as hosting companies, domain registrars, payment providers, or plugins.

9. Third-Party Services

Your project may use third-party services or tools (hosting, themes, plugins, payment gateways, etc.).
Each of these has its own terms and privacy policies, which you are responsible for reviewing and accepting.

10. Changes to These Terms

We may update these Terms from time to time. Changes take effect once published on this page.
Continued use of our services after changes means you accept the new Terms.