Service Delivery Policy

At Orbitesite, we provide digital services such as website creation, online store setup, speed optimization, and maintenance.
Because we do not ship physical products, “delivery” refers to the start, progress, and completion of your digital project.

1. Nature of Our Services

  • All orders relate to custom digital services, not physical goods.

  • Delivery is made by providing access to your website, store, files, or online accounts, and by notifying you by email when the work is completed or a milestone is reached.

2. Project Start

Your project will begin when:

  1. Your order and payment are confirmed, and

  2. We have received the necessary information from you (brief, content, accesses, etc.).

If we are missing important details, we will contact you by email at contact@orbitesite.com to complete the information before starting.

3. Estimated Delivery Times

Estimated delivery times are shown on each service page or communicated in your quote. Typical timelines:

  • Website Build & Setup: approx. 3–7 business days

  • Online Store Creation: approx. 4–10 business days

  • Speed Optimization: approx. 1–3 business days

  • Maintenance & Security: ongoing service according to the chosen plan

These times are estimates and may vary depending on:

  • The complexity of the project

  • The number of pages and requested features

  • The speed of your feedback and content delivery

If we expect a delay, we will inform you as soon as possible and propose a new delivery date.

4. How We Deliver Your Project

Depending on the service, delivery may include:

  • Publishing your website or store on your domain or staging URL

  • Providing login details or admin access (if applicable)

  • Sending you a link to view the project, a demo, or final files

  • Email confirmation that the project or milestone is complete

You are responsible for keeping your access details secure and confidential.

5. Client Feedback and Approval

Before final delivery, you will have the opportunity to:

  • Review the website or store

  • Request any revisions that are included in your service

  • Approve the final version

Once you confirm that the work is approved, or once the agreed revision period has ended, the project is considered delivered.

6. Changes and Scope Adjustments

If you request new features or major changes that were not included in the original order or quote, we may:

  • Adjust the delivery date, and/or

  • Provide an additional quote for the extra work.

We will always inform you and ask for your approval before proceeding with extra services.

7. Maintenance & Ongoing Services

For ongoing maintenance and security services:

  • Delivery is continuous over the period covered by your plan.

  • Tasks such as updates, monitoring, backups or fixes are carried out regularly as described in your plan.

  • You will receive updates or reports by email, where applicable.

If you cancel your maintenance plan, services will continue until the end of the current paid period.

8. Communication During Delivery

We mainly communicate by email at contact@orbitesite.com or the email address you provide.
Please make sure you check your inbox (and spam folder) regularly during the project so we can progress without delay.